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Welcome to T3's guide to Alexa troubleshooting. At that place's cypher worse than a smart domicile that'southward playing dumb. Thankfully, if you've got Alexa problems we tin can assistance you fix them: If Alexa'southward not working similar it should, if your Repeat device issues are annoying you, multi room audio driving you mad, or you're just beset by Alexa annoyances that only don't brand any sense, we've got the answers.
Alexa troubleshooting isn't always easy, peculiarly because a arrangement that's supposed to be smart gives half of its feedback in the grade of a baffling coloured light or birdbrained voice responses. Merely knowing is half the boxing: in one case you're upward to speed, you lot'll know exactly what the Alexa yellow band (or cerise ring, or all the rest!) mean, and what you need to practice.
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At this point we're but talking audio-based Alexa devices similar the Amazon Echo, Amazon Echo Dot, and (for the most part) third-party Alexa speakers similar the Sonos Motility. Bear in mind, though, that many of these tips are just every bit applicable to the Echo Evidence; it's a piddling more plainly with its feedback, merely it, also, is fully capable of being infuriatingly deaf at times.
Alexa troubleshooting: Listening issues
In theory, Alexa should be safely listening at all times, carrying our every command flawlessly. But sometimes Alexa is dumb as a handbag of rocks and hears exactly what it wants to hear, rather than what you've said. Sometimes it hears naught at all.
So whatsoever's stopping your Alexa device from listening properly, permit'southward work it out and prepare Alexa for good.
(Paradigm credit: Amazon)
Motion it
Repositioning your Echo or Repeat-uniform device is a skilful way to check if the friendly AI is hard of hearing because of actual echoes disruptive its far-field mics; it'southward mostly best to continue such hardware lower down and slightly away from walls if possible, just to give your vocalization the best gamble of existence heard. Shifting information technology may also fix network connectivity issues, too.
Check the directions
On standard Echo units, telephone call out your wake word (usually "Alexa", as long as y'all've not inverse it to 1 of the other options) and the brightest part of the blue ring volition point toward the management in which Alexa heard its name called. If it'southward not pointing to you, that's a hint that something's still not right. Grab some compressed air and gently clear the microphone ports on pinnacle; don't first poking pins in at that place, considering you are not a roughshod.
Reduce noise
Presuming you're using something with a built-in speaker, y'all'll besides want to keep the volume a little lower if you expect yourself to be heard while there'due south music playing. That's non science, information technology's common sense. Keeping the Alexa microphones away from sources of other dissonance, like open up windows or moving air from a fan, tin can also help.
Railroad train it up
It could be that the trouble lies non with Alexa but with your phonation instead. Amazon's AI is well trained, and learning more every 24-hour interval, only information technology has a lot of accents, tones and dialects to deal with. You tin can give information technology a piddling more information about your detail voice by performing Alexa vocalisation training. Caput to Settings > Account Settings > Recognised Voices to go started with the procedure of calculation a vocalisation contour; you'll so need to speak to your Alexa device to do the actual preparation.
Voice preparation allows Alexa to distinguish between unlike members of your household and call them by proper name, although yous'll need to have multiple accounts setup in Amazon Household, all with access to your Amazon devices, to make it work with a whole family unit. Note that this doesn't lock out others from using it (Alexa volition continue to work with any phonation) but it does mean Amazon will collect detailed analysis of your actual voice. If this is something that makes you uncomfortable, you lot can safely skip this feature.
Start once again
If the robot in the corner has actually gone nuts, information technology may be time for farthermost measures: you'll need to reboot or reset Alexa. The former is easy enough. Y'all tin can just cut the ability of any compatible device and replug information technology to let Alexa restart. There'due south very picayune risk to doing so.
Your other option is to completely reset your Echo. If you lot have a first-gen Echo or Repeat Dot, there's a pin-hole at the bottom with a reset button; poke something in there, concord it down, and it'll restart similar new.
To exercise the same on newer Echo devices, just printing and hold the microphone button and volume down buttons for xx seconds. Alternatively, y'all can dig up any Echo device in the Alexa app and simply deregister information technology from your account.
Alexa troubleshooting: What does the ring mean?
That expressive ring on top of (about) Alexa-compatible devices is capable of more than telling you when Alexa is listening, or indicating which direction the sound has come from. If you see any of the post-obit Alexa ring colours, here'due south what they mean and what to exercise nearly them.
(Image credit: Amazon)
Alexa shows an spinning orange ring
This ways one of two things. If you lot've just plugged in a new Alexa device, or reset i to mill defaults, an orangish light indicates that the device is in setup style. If not, Alexa'due south orange ring tells y'all you're connecting to the network.
Alexa shows a spinning purple ring
A imperial lite means Alexa has failed to connect to your Wi-Fi network. Either information technology has the wrong credentials, or your network is down. Try restarting the Alexa device, unless everything else in your house has lost connectivity, in which example it's time to fiddle with your router.
Alexa shows a solid red ring
Red ways stop, including for Alexa'south ears. The microphone is switched off. Hit the button on superlative of your device to switch it back on, as long every bit you lot're comfortable with Alexa listening in.
Alexa shows a solid purple ring
Whether the ring stays on or the Alexa band flashes purple after you've spoken to it, information technology'south an indicator that Do Non Disturb manner is switched on. This ways incoming calls, messages, notifications and drib-ins are blocked, though you'll still get reminders and alarms that y'all've set up. Select your device in Settings > Device Settings, so head to the Practise Not Disturb section to switch it on or off.
Alexa shows a green ring
This means a call or driblet-in is happening. Y'all'll probably know about this because your Repeat device is making a load of dissonance, but if you accept your Alexa volume at goose egg the light is a skillful indicator that someone'southward trying to talk to you. Conduct in mind that you won't run across this on non-Amazon devices, because inter-device communication generally does not extend to third-party devices.
Amazon shows a pulsating yellowish ring
A yellow light indicates that you have a message of some kind. This might be from someone else, but information technology's more likely to be Amazon telling you something: usually, that a package is on the manner. This basically won't go away, fifty-fifty if your parcel has already arrived, until y'all politely ask Alexa to read you your notifications.
Alexa troubleshooting: The Xanthous Band of annoyance
If you're anything like u.s.a., you may find Amazon's yellow ring characteristic of questionable usefulness. It's particularly infuriating because you lot likely know when a parcel is coming, and if yous didn't earlier you lot'd probably already received an email notification.
(Image credit: Futurity)
Stop the Alexa yellow ring
You tin stop purchases triggering the Alexa notification ring in the app; head to the Settings screen via the main card, go to Notifications > Amazon Shopping, and toggle 'out for delivery' and 'delivered' notifications off. This won't stop letters birthday, but at to the lowest degree you'll know what the yellow ring means now.
Proceed Alexa purchases hugger-mugger
If you're but interested in preventing Alexa's blabbermouth giving away the secrets of precisely what yous've purchased, yous tin can reign in the yellow ring information to obscure information technology. Head to the same menu and disable 'Give Ordered Items' Titles' to keep those presents and spurious purchases undercover from your family unit while all the same being alerted to their movements.
Disable voice purchasing
While we're on the discipline, we'd admittedly recommend yous disable Alexa vocalism purchasing if you alive in a multi-person household or ever have mischevious visitors. Sure, this can exist pivot-protected, just that's a pivot you recite with your voice, which is fundamentally stupid. Only switch it off in Settings > Business relationship Settings > Voice Purchasing and exit information technology off forever.
Alexa troubleshooting: Multi room madness
In theory Alexa is a great way to get tunes rocking throughout your dwelling. In practice, it can be a little buggy, and an absolute hurting to get prepare upwards. If y'all're having trouble getting multi room sound to play, or if y'all're finding that using it causes odd things to happen, read on: making Alexa multi room audio piece of work properly takes a very specific set of skills.
(Prototype credit: Amazon)
Make sure you're using Repeat speakers
Amazon's own Multi room sound solution is one of the features reserved only for Echo and certain Burn down devices. If you're trying to add a tertiary party Alexa speaker to the political party, y'all'll be out of luck. We don't take a solution for this one, other than to proceed to ask Amazon really nicely - but the mistake bulletin on third party speakers used to say these features weren't yet available, and the 'withal' has since been stricken, so don't concord your breath.
Connection issues? Ensure everything is on the same network
Open up up your Alexa app and check each of your devices to make sure they are all continued to the exact same wireless network. So far, so piece of cake - but what is your router doing? Many are configured to run the 2.4GHz and 5GHz wavebands through a unmarried SSID, which is peachy for simplicity but may split up things up internally in terms of traffic management. Head to your router's settings and split the frequencies, giving each its own private network name (eg. t3_2.4ghz and t3_5ghz) and then endeavour once more - it may work.
Bear in mind that you'll also need to exist using the same Amazon account on each of the devices y'all want to use with multi room; if you've configured multiple accounts, perhaps to get individual Amazon Music or Spotify account running in different rooms, you'll need to switch them all back.
Configure Alexa multi room music groups
Next footstep is to head into the app, find whatsoever multi room groups you might have previously created, and delete them. If you haven't even so created any, that'southward OK - simply we've institute that misfiring multi room always needs a fresh start if you've used it earlier.
Now create (or recreate) your multi room groups. Caput to the Devices page of the app, tap the '+' button in the tiptop left corner, and tap 'Fix Multi-Room Music'. Select the devices you want to combine, give your grouping an advisable name, and you're washed. You should be able to set music playing by requesting your grouping ("Alexa, play Spotify upstairs").
Life after multi-room
Probably the biggest annoyance of multi room audio through Echo devices is that they get and then comfy playing multi room audio that it's very difficult to convince them otherwise. Stop the tunes, ask them to play once more, and they'll restart on all the speakers they were playing on before even if you don't specify a grouping.
You can mostly just expect around fifteen minutes - at this point things will commonly go back to normal. Simply if y'all desire to force single-speaker playback, the key is in how you stop the music, not on how you play it. But saying "Alexa, finish" doesn't have the power we need hither; "Alexa, terminate the upstairs group" or but "Alexa, end upstairs" should (fingers crossed) do the trick.
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Source: https://www.t3.com/features/alexa-not-working-here-are-the-essential-amazon-alexa-troubleshooting-tips-and-fixes
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